Cancellation and Refund Policy

We are grateful for your donation and support of our organization. Donations are normally non-refundable but if you have made an error in making your donation please contact. The funds will be returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card

Automated recurring donation ongoing support is important to enabling projects to continue their work, so we encourage donors to continue to contribute to projects over time. But if you must cancel your recurring donation, please notify us immediately. Your support is very important to us, however, if you are unable to continue your recurring donations for any reason, we understand. We appreciate every donation you have made and the impact on the lives you have helped to transform. You can cancel or discontinue your contributions by contacting us at

Please note, If you’re experiencing a situation that leaves you unable to make contributions for a short-term period, please notify us so that we can contact you when you are ready to resume your donation.

Simpact Foundation accepts all donations in good faith. Whilst we understand that everyone has different preferences regarding donations and that sometimes it is not convenient to give, we will not refund a donation that has been knowingly and voluntarily given to us.

Once you have donated to Simpact Foundation, we cannot give refunds if you change your mind. It for this reason that we ask that you make your decision to donate to us carefully. Please note:

  • We will refund if there was an error made by Variety Simpact Foundation, one of our representatives or our financial institution
  • We may refund if the donor entered the wrong amount
  • We may refund if there are exceptional circumstances

Should an error in the donation amount be detected and a request for refund made after 30 days have expired, Simpact Foundation regrets that we are unable to issue a refund.

What you should do

You have up to 30 days to notify Simpact Foundation of any errors and make a refund request in writing. Please send your refund request in whichever way best suits you: Email:

What to include

Be sure to include details of your original donation including:

  • your full name (or the name used on your credit card)
  • the donation date
  • the donation amount
  • your receipt number, and
  • The nature of the error made.

Simpact Foundation will review your refund request and let you know the outcome.

Cancellation and Refund terms and conditions

Simpact Foundation reserves the right to deduct any bank fees, transaction charges or processing fees from the refunded amount. Where refund requests are received more than 30 days after the transaction, Simpact Foundation regrets that it will not be able to issue a refund.Donations can only be refunded to the same account and by the payment method the donation was made.

Should an error ever be made by Simpact Foundation, our financial institution(s), platform partners or suppliers, a full refund will be made immediately upon notification of the error and investigation, with processing costs borne by us.  All decisions on refunds will be at the discretion of Simpact Foundation’s management.